Why do some of my customer's payments not get through?

There are a few reasons for unsuccessful payments.

  1. "Delayed settlement by the bank". If your customer faces any payment issues, they may get direct assistance from our support team via the link below.        https://customers.xanpay.com/support/.
  2. For technical errors encountered during the payment process, please contact us https://dashboard.xanpay.com/support/issue/integration.
  3. Delays can also happen when a customer does not key in the correct nonce /text required to complete the transaction. As a result, our system receives the deposit but does not know to match/confirm the charge. To rectify this, please contact us https://dashboard.xanpay.com/support/issue/charge.