I have an enquiry about a charge.

You may reach out to us directly via your dashboard. 

  1. Head to your XanPay dashboard, and click 'Contact Support' 
  2. Click 'Charge Related Issues' 
  3. Select the charge that you are enquiring about
  4. Type the details of your enquiry in 'Message' 
  5. Attach any relevant images in the below options
  6. Click 'Send Message' 

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1) Click 'Contact Support'

Screenshot_2023-01-09_at_5.27.07_PM.png

2) Click 'Charge Related Issues'

Screenshot_2023-01-09_at_5.24.21_PM.png

3) Select the relevant charge

Screenshot_2023-01-09_at_5.32.02_PM.png

4) Enter your enquiry in the 'Message' field, and attach any relevant images (optional)

Screenshot_2023-01-09_at_5.38.11_PM.png

5) Click 'Send Message'

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That's all! Our team will evaluate the case, check on the charge, and get back to you as soon as they can.