Merchants and Partners

Operational guides to help you accept payments with XanPay.

  • Get Started with XanPay

    Get acquainted with XanPay and how you can use our service to accept payments online.

    • What is XanPay?

      XanPay is a payments platform that enables merchants to accept payments across Asia Pacific with one single integration. Our solution enables businesses to accept p...

    • Which payment methods are available on XanPay?

      Offer high value local payment methods like PayNow, FPS, InstaPay, PromptPay, Bank Transfers and MORE to your customers with XanPay.    South Korea Toss        ...

    • What is XanPay's pricing?

      XanPay transaction rates vary by account and industry. There are no setup fees or annual fees. For mainstream businesses, we charge a flat rate of 1.99% fee per ove...

    • I'm ready. How can I get started?

      Getting started with XanPay is a simple 3-step process. Click here to register for a XanPay account. Integrate XanPay into your platform using our Sandbox. Follow ...

  • Verify Your Account

    Share your business' documentation with our capable compliance team so that they can review and verify your account and enable access to production.

    • How can I verify my XanPay account?

      Go to your XanPay dashboard. Click on the prompt 'Verify your account' on the sidebar to verify your account. In the account verification form, begin by verifying...

    • Why did my account verification fail?

      Our compliance team reviews all accounts verification requests very carefully. However, at times, the documents submitted may not meet our requirements. To understa...

  • Integration

    Go through our most frequently asked integration questions and find answers that correspond best to your situation.

    • How can I integrate XanPay onto my website?

      There are many easy, convenient methods to integrate with XanPay and begin receiving payments. You can choose the method best suited for your technology platform, r...

    • Frequently Asked Questions

      Which payment methods are displayed to the user? We automatically detect user location when the user is on XanPay's checkout page and based on that, our widget disp...

    • How do I test with Sandbox mode?

      Testing with Sandbox mode allows you to simulate payments made by customers without any money changing hands. It allows you to explore the use of XanPay, integrate ...

    • How to simulate a charge in Sandbox?

      After you have set up our XanPay widget onto your platform, you can now test the checkout flow that you and your customers will experience. Testing the flow with sa...

    • How to simulate a refund in Sandbox?

      After you have completed a charge in the 'How to simulate a charge in Sandbox' article, you can now test the refund flow that you and your customers will experience...

    • Securing Server Communications

      Can you whitelist my domain? To enable widget integrations in production, we require that we whitelist your domains. For this, please put in a request via your dash...

    See all 8 articles

  • Integrate with No-Code Plugins

    Explore our no-code plugins and install easily on your eCommerce store using our guides.

  • Support Your Customers

    Help your customers with payments and refunds.

  • Withdraw Payouts (Settlements)

    Understand the withdrawal processes and timelines.

    • How can I initiate a payout (settlement)?

      Depending on the currency and merchant account details, we might use different methods to trigger these transfers: 1. Local payment methods 2. SWIFT or SEPA transfe...

    • What are the fees charged?

      The balance available for payout that portion of the total account balance which was collected prior to the account's on hold period. Until a payout is initiated, p...

    • Payouts (Settlements) FAQ

      How long does a payout take to settle into our bank account? Settlements can take up to 7 days. Payouts can be implemented Depending on the payment method of the pa...

    • Can we change the bank account for payout(settlement)?

      Yes, you can.  Head to your XanPay dashboard  On the left panel, click 'Payouts'  Click on your current bank payout method  Click 'Edit'                           ...

  • Account & Transactions FAQ

    Check this FAQ for any questions regarding your XanPay account, dashboard and transactions.

    • I need help with my account

      Unlock my account Please reach out to us via https://dashboard.xanpay.com/account to reinstate your account.   Close my account Yes, if your account has had no tran...

    • Is there a limit on the charge amount?

      Payment Methods Transaction Limit These limits are set in accordance with the limits set by the payment methods and XanPay's compliance rules. Below are the transac...

    • Why do some of my customer's payments not get through?

      There are a few reasons for unsuccessful payments. "Delayed settlement by the bank". If your customer faces any payment issues, they may get direct assistance from...

    • Charge Tracking, Currency and Emails

      You can track the transaction status for each payment, initiate refunds, and make payout withdrawals. You can also check monthly transaction volume, and analyse rev...

  • Compliance

    Answers to commonly asked questions regarding common compliance concerns with payments.

    • Standards for Credit Card Payments

      Is XanPay 3DS compliant? (3D verification) 3DS is a regulatory requirement for card payments. We do not offer card payments. Hence, 3DS is not relevant to our payme...

    • Tax Obligations

      XanPay does not facilitate any merchant's tax obligation in the jurisdictions they operate or conduct business out of, as this responsibility lies with the merchant...