Merchants and Partners

• What is XanPay?

  XanPay is a payments platform that enables merchants to accept payments across Asia Pacific with one single integration. Our solution enables businesses to accept p...

• Which payment methods are available on XanPay?

  Offer high value local payment methods like PayNow, FPS, InstaPay, PromptPay, Bank Transfers and MORE to your customers with XanPay! (Limits stated may be subjected...

• What is XanPay's pricing?

  XanPay transaction rates vary by account and industry. There are no setup fees or annual fees. For mainstream businesses, we charge a flat rate of 1.99% fee per ove...

• I'm ready. How can I get started?

  Getting started with XanPay is a simple 3-step process. Click here to register for a XanPay account. Integrate XanPay into your platform using our Sandbox. Follow ...

• XanPay Dashboard Introduction

  New Users  Get first-hand experience of our dashboard by signing up for free via this link! 😀   Existing Users Welcome back! Login to the dashboard via this link 👋 ...

• How can I verify my XanPay account?

  Go to your XanPay dashboard. Click on the prompt 'Verify your account' on the sidebar to verify your account. In the account verification form, begin by verifying...

• Why did my account verification fail?

  Our compliance team reviews all accounts verification requests very carefully. However, at times, the documents submitted may not meet our requirements. To understa...

• How can I integrate XanPay onto my website?

  There are many easy, convenient methods to integrate with XanPay and begin receiving payments. You can choose the method best suited for your technology platform, r...

• Checkout-link API Introduction

  Our checkout-link API returns a generated checkout-link customised based on parameters. You can use this link to direct customers to XanPay's interface for making t...

• How do I test with Sandbox mode?

  Testing with Sandbox mode allows you to simulate payments made by customers without any money changing hands. It allows you to explore the use of XanPay, integrate ...

• How to simulate a charge in Sandbox?

  After you have set up our XanPay widget onto your platform, you can now test the checkout flow that you and your customers will experience. Testing the flow with sa...

• How to simulate a refund in Sandbox?

  After you have completed a charge in the 'How to simulate a charge in Sandbox' article, you can now test the refund flow that you and your customers will experience...

• Frequently Asked Questions

  Which payment methods are displayed to the user? We automatically detect user location when the user is on XanPay's checkout page and based on that, our widget disp...

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• I am having trouble with installing the plugin. How can I get help? 

  Not to worry!  Go to https://dashboard.xanpay.com/support/issue/integration. Enter the details of the issue you are facing. Enter the version number of your plugin...

• When does a Charge's status change to completed?

  A Charge in XanPay is created when a user is shown payment instructions. Charges are always created in Pending status.  Charge status is changed to Completed when t...

• Customers have paid but the charge shows as Expired/Cancelled.

  Expired Charges Transaction confirmations, completion times, and bank settlements can vary, depending on the banks and other intermediaries. As a result, the amount...

• Can I refund a charge made by a customer?

  Yes, you can. 1) Login to your XanPay dashboard   2) In the search bar of your 'Charges' tab, enter/find your customer's charge by chargeID/email   3) Click on [R...

• Can I send a receipt to my customer?

  Receipts are emailed to customers email whenever a Charge's status is changed to Completed. If fore any reason, you wish to send a receipt to the customer, you can ...

• How can I initiate a payout (settlement)?

  Depending on the currency and merchant account details, we might use different methods to trigger these transfers: 1. Local payment methods 2. SWIFT or SEPA transfe...

• What are the fees charged?

  Payouts Dashboard All balances are available in the Payouts section of the dashboard.  'Before Fees' is the total transaction volume accumulated from all charges....

• Payouts (Settlements) FAQ

  How long does a payout take to settle into our bank account? Settlements can take up to 7 days. Payouts can be implemented Depending on the payment method of the pa...

• Can we change the account details for payout(settlement)?

  Yes, you can.  1) Head to your XanPay dashboard  2) On the left panel, click 'Payouts'  3) Click on your payout method  4) Click 'Edit'

• I have an enquiry about a charge.

  You may reach out to us directly via your dashboard.  Head to your XanPay dashboard, and click 'Contact Support'  Click 'Charge Related Issues'  Select the charge ...

• I want a report of my account's monthly transactions.

  Reconciliation files like monthly transactions and balance reports are available for download via the dashboard. We also provide REST API that allows querying charg...

• I need help with my account

  Unlock my account Please reach out to us via https://dashboard.xanpay.com/account to reinstate your account.   Close my account Yes, if your account has had no tran...

• Is there a limit on the charge amount?

  Payment Methods Transaction Limit Please refer to this article for each payment methods' per-transaction limits.  If you require that this amount be increased due t...

• Why do some of my customer's payments not get through?

  There are a few reasons for unsuccessful payments. "Delayed settlement by the bank". If your customer faces any payment issues, they may get direct assistance from...

• Charge Tracking, Currency and Emails

  You can track the transaction status for each payment, initiate refunds, and make payout withdrawals. You can also check monthly transaction volume, and analyse rev...

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• Standards for Credit Card Payments

  Is XanPay 3DS compliant? (3D verification) 3DS is a regulatory requirement for card payments. We do not offer card payments. Hence, 3DS is not relevant to our payme...

• Tax Obligations

  XanPay does not facilitate any merchant's tax obligation in the jurisdictions they operate or conduct business out of, as this responsibility lies with the merchant...