Customers

• Making a payment

  This FAQ helps answer many common questions around the payment process. How can I make a payment? Open your banking app or relevant e-wallet and scan the QR code if...

• How do I pay with Xan Wallet?

  Xan Wallet is a blockchain wallet launched by XanPay and XanPool that enables consumers to use popular local payment methods to pay for goods and services from part...

• How can I pay in SGD (S$) using PayNow?

  Making a XanPay payment in SGD using PayNow via your banking app or wallet is easy. Enter your details, verify your phone number using an OTP, and then follow the p...

• How can I pay in HKD ($) using FPS?

  Learn more about how to pay with FPS with our follow-along guide!  

• How can I pay in INR (₹) using UPI?

  Learn more about how to pay with UPI with our follow-along guide!  

• How can I pay in AUD ($) using PayID?

  Learn more about how to pay with PayID with our follow-along guide!  

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• I have transferred the amount, but the screen does not reflect my payment.

  The payment instructions page is not updated when the payment is received. If the merchant's account has opted to send customers receipts, you will get a payment re...

• Can I get a refund? How?

  Sure, you can get a refund subject to the merchant's approval. Please inform the merchant that you have placed your order with, and they will be able to review your...

• I have issues with my payment.

  Have you paid more than the amount requested?Have you paid less than the amount requested? Did you include the wrong beneficiary name?Did you forget to add the note...