Customers

• Making a payment

  This FAQ helps answer many common questions around the payment process. How can I make a payment? Open your banking app or relevant e-wallet and scan the QR code if...

• How can I pay in SGD (S$) using PayNow?

  Making a XanPay payment in SGD using PayNow via your banking app or wallet is easy. Enter your details, verify your phone number using an OTP, and then follow the p...

• How can I pay in INR (₹) using Bank Transfer?

  In order to make a payment with XanPay using your bank transfers, you need access to your banking app. After entering your details, verifying your phone number usin...

• How can I pay in KRW (₩) using TOSS / Local Method?

  Making a XanPay payment in KRW using bank transfer requires the use of your Toss Pay app.   Enter your details, verify your phone number using an OTP, and ...

• How can I pay in NZD ($) using Bank Transfer?

  Making a XanPay payment in NZD using bank transfer requires the use of your banking app.  Enter your details, verify your phone number using an OTP, and th...

• How can I pay in AUD (AU$) using Bank Transfer?

  Making a XanPay payment in AUD using bank transfer requires the use of your banking app.  Enter your details, verify your phone number using an OTP, and then follow...

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• I have transferred the amount, but the screen does not reflect my payment.

  The payment instructions page is not updated when the payment is received. If the merchant's account has opted to send customers receipts, you will get a payment re...

• Can I get a refund? How?

  Sure, you can get a refund subject to the merchant's approval. Please inform the merchant that you have placed your order with, and they will be able to review your...

• I have issues with my payment.

  Have you paid more than the amount requested?Have you paid less than the amount requested?Did you forget to add the note, or keyed in the wrong note?Have you transf...