Customers

Having difficulty making a payment? Here is our FAQ.

  • Paying with XanPay

    Questions that arise while making a payment with XanPay

    • Making a payment

      This FAQ helps answer many common questions around the payment process. How can I make a payment? Open your banking app or relevant e-wallet and scan the QR code if...

    • How can I pay in SGD (S$) using PayNow?

      Making a XanPay payment in SGD using PayNow via your banking app or wallet is easy. Enter your details, verify your phone number using an OTP, and then follow the p...

    • How can I pay in INR (₹) using Bank Transfer?

      In order to make a payment with XanPay using your bank transfers, you need access to your banking app. After entering your details, verifying your phone number usin...

    • How can I pay in KRW (₩) using TOSS / Local Method?

      Making a XanPay payment in KRW using bank transfer requires the use of your Toss Pay app.   Enter your details, verify your phone number using an OTP, and ...

    • How can I pay in NZD ($) using Bank Transfer?

      Making a XanPay payment in NZD using bank transfer requires the use of your banking app.  Enter your details, verify your phone number using an OTP, and th...

    • How can I pay in AUD (AU$) using Bank Transfer?

      Making a XanPay payment in AUD using bank transfer requires the use of your banking app.  Enter your details, verify your phone number using an OTP, and then follow...

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  • Post-Payment Guide

    If you have already paid, but still have a few questions.