Account & Transactions FAQ

Check this FAQ for any questions regarding your XanPay account, dashboard and transactions.

  • I need help with my account

    Unlock my account Please reach out to us via https://dashboard.xanpay.com/account to reinstate your account.   Close my account Yes, if your account has had no tran...

  • Is there a limit on the charge amount?

    Payment Methods Transaction Limit These limits are set in accordance with the limits set by the payment methods and XanPay's compliance rules. Below are the transac...

  • Why do some of my customer's payments not get through?

    There are a few reasons for unsuccessful payments. "Delayed settlement by the bank". If your customer faces any payment issues, they may get direct assistance from...

  • Charge Tracking, Currency and Emails

    You can track the transaction status for each payment, initiate refunds, and make payout withdrawals. You can also check monthly transaction volume, and analyse rev...

  • Can I create a payment link for my customers?

    Yes, you can! If you would like to create a payment checkout link without integrating into a website or platform, you may use the 'Create checkout link' function on...