Account & Transactions FAQ
Check this FAQ for any questions regarding your XanPay account, dashboard and transactions.
I have an enquiry about a charge.
You may reach out to us directly via your dashboard. Head to your XanPay dashboard, and click 'Contact Support' Click 'Charge Related Issues' Select the charge ...
I want a report of my account's monthly transactions.
Reconciliation files like monthly transactions and balance reports are available for download via the dashboard. We also provide REST API that allows querying charg...
I need help with my account
Unlock my account Please reach out to us via https://dashboard.xanpay.com/account to reinstate your account. Close my account Yes, if your account has had no tran...
Is there a limit on the charge amount?
Payment Methods Transaction Limit Please refer to this article for each payment methods' per-transaction limits. If you require that this amount be increased due t...
Why do some of my customer's payments not get through?
There are a few reasons for unsuccessful payments. "Delayed settlement by the bank". If your customer faces any payment issues, they may get direct assistance from...
Charge Tracking, Currency and Emails
You can track the transaction status for each payment, initiate refunds, and make payout withdrawals. You can also check monthly transaction volume, and analyse rev...
Can I create a payment link for my customers?
Yes, you can! If you would like to create a payment checkout link without integrating into a website or platform, you may use the 'Create checkout link' function on...