Account & Transactions FAQ

Check this FAQ for any questions regarding your XanPay account, dashboard and transactions.

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  • I have an enquiry about a charge.

    You may reach out to us directly via your dashboard.  Head to your XanPay dashboard, and click 'Contact Support'  Click 'Charge Related Issues'  Select the charge ...

  • I want a report of my account's monthly transactions.

    Reconciliation files like monthly transactions and balance reports are available for download via the dashboard. We also provide REST API that allows querying charg...

  • I need help with my account

    Unlock my account Please reach out to us via https://dashboard.xanpay.com/account to reinstate your account.   Close my account Yes, if your account has had no tran...

  • Is there a limit on the charge amount?

    Payment Methods Transaction Limit Please refer to this article for each payment methods' per-transaction limits.  If you require that this amount be increased due t...

  • Why do some of my customer's payments not get through?

    There are a few reasons for unsuccessful payments. "Delayed settlement by the bank". If your customer faces any payment issues, they may get direct assistance from...

  • Charge Tracking, Currency and Emails

    You can track the transaction status for each payment, initiate refunds, and make payout withdrawals. You can also check monthly transaction volume, and analyse rev...

  • Can I create a payment link for my customers?

    Yes, you can! If you would like to create a payment checkout link without integrating into a website or platform, you may use the 'Create checkout link' function on...