Support Your Customers
Help your customers with payments and refunds.
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When does a Charge's status change to completed?
A Charge in XanPay is created when a user is shown payment instructions. Charges are always created in Pending status. Charge status is changed to Completed when t...
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Customers have paid but the charge shows as Expired/Cancelled.
Expired Charges Transaction confirmations, completion times, and bank settlements can vary, depending on the banks and other intermediaries. As a result, the amount...
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Can I refund a charge made by a customer?
Yes, you can. 1) Login to your XanPay dashboard 2) In the search bar of your 'Charges' tab, enter/find your customer's charge by chargeID/email 3) Click on [R...
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Can I send a receipt to my customer?
Receipts are emailed to customers email whenever a Charge's status is changed to Completed. If fore any reason, you wish to send a receipt to the customer, you can ...
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